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Return & Refund Policy | ROSE Enterprise – Hassle-Free Returns

Return & Refund Policy – ROSE Enterprise

Effective Date: January 10, 2025

At ROSE Enterprise (rosenterprise.com), your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer easy returns and refunds under the following terms.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be purchased from rosenterprise.com.

  • The return request must be made within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as intimate apparel, perishable goods, or customized products, may not be eligible for returns.

2. How to Initiate a Return

To start a return:

  1. Contact our customer support team at:
    📧 Email: support@rosenterprise.com
    ☎️ Phone: +880 1671 018822

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return process and provide a return authorization if eligible.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

  • We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you via email.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be made to the original payment method used at the time of purchase.

  • Shipping charges (if any) are non-refundable, except for defective or incorrect items.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • We will arrange for a replacement or full refund, including shipping costs.

6. Exchanges

  • Currently, we do not offer direct exchanges.

  • If you want a different size or variant, please return the original item and place a new order.

7. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us:

ROSE Enterprise
📧 Email: support@rosenterprise.com
☑️ Website: rosenterprise.com
☎️ Phone: +880 1671 018822